Liquid Support

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Liquid Support

General

General

Intro to Liquid, FAQs, and more.

Introduction to Liquid

What is Liquid?

How to sign up for Liquid

What happens after the free trial?

Which Liquid account should I sign up for? Client or Vendor?

What is a Client on Liquid?

What is a Vendor on Liquid?

How do I change my status between Client and Vendor?

How can I report a bug or submit an idea I have for a feature?

Where can I find out what the latest new features are?

Can I send money in Liquid via ACH (electronic transfer)?

How do I reset my password in Liquid?

Can non-US businesses use Liquid?

In which countries is Liquid available?

What currencies are supported in Liquid?

How do I cancel my Liquid account?

I'd like to use Liquid as both a Client and a Vendor

How do I add a second business to my account in Liquid?

How secure is my data in Liquid?

How can I get in touch with Liquid support?

What are Customer Support Hours for Liquid?

Do I need to sign up for Liquid to create a contract?

Do I need to sign up for Liquid to create a Work Order?

Do I need to sign up for Liquid to pay an Invoice?

Where can I find the Terms of Service and Privacy Policy?

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FAQs

I logged in with single sign on (connected to my email account or Intuit) but I can't see my business information.

How do I view my business information with my single sign on login?

The link I received to reset my password expired. How can I get a new one?

How long does a payment take in Liquid?

How secure is Liquid?

Is your customer’s data encrypted?

What is Plaid and what does Plaid have to do with Liquid?

What do I do if I get an error in Plaid while adding my bank account?

What are Plaid micro deposits?

How do I add my bank account if I don’t want to enter my bank login info into Plaid?

When I login to Plaid on Liquid, is that information shared with Liquid?

What payment methods are available for paying my Liquid workforce?

Can I make payments via credit card in Liquid?

How do I add my bank account to Liquid when it can’t be found in Plaid?

Does Liquid integrate with my accounting software?

What does Liquid use my employer identification number for?

What does Liquid use my social security number for?

What do I have to do to verify my account to make payments?

Can I send wire transfers internationally in Liquid?

How do I use Liquid for expense reimbursments?

I want to use Liquid for managing Contracts and Work Orders; why do I have to enter my payment info?

Does Liquid markup expenses or invoices?

Which foreign currencies can Liquid pay out in?

What bank holidays might affect the timing of my payments?

How do I change my name in Liquid?

How do I change my name in Liquid when I use Intuit to log in to Liquid?

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Announcements

Liquid Release Notes

Liquid Product Updates

Troubleshooting

I'm having trouble logging in to Liquid

I think I found a bug; how do I report it?