Here are the most frequently asked questions about setting up your Vendor business in Liquid and completing onboarding.
How do I accept the invitation from my Client to join Liquid?
What company type do I pick?
If you aren't sure what to pick because you don't have a business, you should probably pick Sole Proprietor.
What do I list as my business name?
If you do business as yourself, be sure to enter your own legal name and to choose sole proprietor/individual when asked for your entity type. If you have incorporated a separate legal entity to do business with your clients, then select that specific entity type and enter the entity’s name. If you have a non-US legal entity, then you may select Other.
What do I list as my title?
Once you get to the Title part of your onboarding process, please note that you should typically enter your title at your own business/entity (or Sole Proprietor if working as an individual) — since the same title would be used across all Clients — but some Clients want their Vendors to put down the title/position at the Client’s company. Ask your Client if you are unsure what to write.
It says I'm still IN PROCESS.
If after creating your business you find that IN PROCESS is still listed on your Client's card (in the Clients
section), please click the IN PROCESS on their client card to start and complete the onboarding process requested by your client.
I have questions about the Onboarding process.
If you have questions about the specific documents you are being asked to fill out and sign during the onboarding process you should consult your attorney or ask your Client. In general, you are asked to complete a Master contract / consulting agreement, a Non disclosure agreement / Confidential Information and Invention Assignment Agreement, and an IRS form. These types of contracts lay out the terms of your working arrangement with your Client.
I don't have any inventions.
If you don't have any inventions, you can leave that field blank.
What should I list as the companies where I may have conflicts with performing my services?
You should list any agreements you have with companies that may cause conflicts with the Client you are completing onboarding for now.
If you don't have any agreements with companies that may cause conflicts with the Client that is onboarding you now, you can leave that field blank.
Why am I being asked to complete an IRS form W9 or IRS form W8?
Businesses located in the United States are required to collect an IRS Form W9 from US vendors and are required to collect an IRS Form W8 from non-US vendors. Even if you are not subject to US law, your Client who is a US business must collect an IRS Form W8 from you to comply with US tax laws.
Don't I need to submit my own country's tax ID?
This IRS Form W8 and W9 only accept US Tax IDs so at this time Liquid does not collect tax IDs issued by other countries.
I don't see my Client listed in the Clients section.
If after creating your business you find that your Client is not listed as a Client (in the Clients
section), please find the original system generated email from Liquid notifying you that your client has invited you. Then, click the link in that email to start and complete the onboarding process requested by your client.
How do I add my bank account?
The bank branch name and address showing for my SWIFT code is different than my actual bank branch name and address.
You can use the toggle to update that information manually or you can leave it as is.
Why does my bank account still say unverified?
I'm still having trouble adding my bank account.
How do I send my first Work Order?
How do I track my hours in Liquid?
How do I invoice my Client?
How long will it take for me to receive my payment?
After your client has paid your invoice, payments take 2-5 business days
to arrive in your bank account. If your client has an internal process for reviewing invoices, then it make take them some time to press pay on your invoice. You may want to consider invoicing earlier if you know that to be the case.
What do the invoice statuses mean?
I still have more questions.
Contact us anytime via chat.