My client said they paid my invoice but the invoice status says Payment Scheduled; when will my payment arrive?

Payments made in Liquid typically arrive within 3-6 business days. Once a payment is on its way to your bank account, you will receive an email from Liquid notifying you that you should receive your payment in a few business days. 

The invoice status of Payment Scheduled means your Client has initiated a payment or has scheduled a payment.

  • If your Client pressed Pay Now on the Invoice, then the Invoice will be in Payment Scheduled status for 1-2 business days before moving to Payment Incoming status.
  • If your Client scheduled the payment for a future date, then the Invoice will be in Payment Scheduled status for 1 business days after the scheduled payment date before moving to Payment Incoming status.  

If you click into the invoice, you can view additional information about the payment.

  • The Payment Scheduled date on your invoice is the date your Client started the payment process.
  • One the payment has been sent, you will see a Payment Initiated date, which is the date Liquid began processing the payment by withdrawing the funds from your Client.

Payment Incoming status will be shown once it is on your way to your bank account connected to Liquid via Getting Paid Settings. In addition, when the Invoice goes to Payment Incoming status, the Liquid platform will send you an email letting you know that your payment is on its way.

Once we believe the payment has arrived in your bank account, the Invoice status will change to Payment Complete.